Shipping& returns

Last updated August 2026

Prices

Shipping is added at checkout and shown before you pay, so you always see the full amount first. No VAT is added, I am not registered for Swiss VAT. Payment runs through Stripe, by card or TWINT.

Dispatch

Orders are packed and posted within five working days. You get a mail when the parcel is on its way.

Shipping

Orders ship from Switzerland. Outside Switzerland and the EU, customs duties and import taxes may apply on delivery. These are paid by the recipient.

Something wrong with your order

If your order arrives damaged, faulty, or is not what you ordered, email [email protected] with your order number and a photo. You get a replacement or a full refund, including shipping both ways. This applies wherever you live, and nothing below changes it.

14 day returns

You can return your order within 14 days without giving a reason.

The 14 days start on the day you, or someone you named other than the carrier, receive the goods. Tell me before the 14 days are up. Email [email protected], or use the form at the bottom of this page. Sending the message in time is enough, the parcel can follow.

What happens then

• I refund everything you paid, including the delivery cost I charged you, within 14 days of hearing from you.
• The refund goes back to the payment method you used. No fees.
• I may wait with the refund until the goods are back with me, or until you show me proof that you sent them, whichever comes first.
• You pay the cost of sending the goods back.
• Items must come back unworn, unwashed and in their original condition. If they are handled beyond what is needed to check fit and quality, I may reduce the refund accordingly.

Send returns to: Siro Zambra, Birmensdorferstrasse 98, 8902 Urdorf, Switzerland

Please write your order number on or inside the parcel, otherwise I cannot match it to your payment.

Before you send anything back

Email me first, so I know a parcel is coming and can match it to your payment. A normal message is fine. If you would rather have a template, copy this one.

Telling me why helps more than you think. It is not a condition, your return stands either way.

To: [email protected]
Subject: Return, order number

I hereby give notice that I withdraw from my contract of sale
of the following goods:

Order number:
Ordered on / received on:
Name:
Address:
Reason for the return (optional, but it helps):

Parcel did not arrive

Tell me and I chase the carrier. If it is genuinely lost, you get a replacement or your money back once the carrier has confirmed it.

Questions before you order

Ask through the contact form or write to [email protected].